I was honestly insulted. Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. Why can they not do the same thing as Burlington? The company gives the Walter treatment "Get Your Sh*t and Get Out!" I have spent a lot of money in Ross and in different states. People need to keep in mind that this is a discount store and not all of their products are made as well as others hence the reason for the lower prices. i also have my receipt but dated back from 2019. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. Generally, direct deposit payments will be made to eligible taxpayers who e-filed their 2020 CA tax return and received their CA tax refund by direct deposit. There was no change in price on any of the other like items in the store but they would only refund half the value. You can check the status of your request by calling the return protection toll free number at 1-800-297-8019. Just bring it into any Ross store and theyll set you up with a new gift card. I am very disappointed in ross and use to be a regular customer. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. 8. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. The item must be returned to the benefit administrator in like-new/good working condition. Is that how it goes with their damaged items? Returns are costly to process, restock, and ship. Being mean and nasty to Ross employees does not mean you will get what you expect either. This particular employee was accusing me of switching the tag. He said more than once - "What is required is a State or Federal ID and your ID is local". I'm just finished cancer treatment Via Li Campi, 16 Capri (NA) Phone: rhonda vincent home. If u guys keep "fixing what was goodnobody is gonna shop your store anymore. If you do not have the tags, it may be hard for us the verify the item on the receipt. All rights reserved. Refunds to a Target RedCard typically take up to 2 days after we've approved the refund. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. He never left the store with it. All the basic conditions of Ross return policy also apply to holiday returns. She then asked me if I understood what she was saying ( as if I was stupid). The timeframe depends on how long it takes for the merchant to process the refund. She then asked for my receipt. I was told they could not help me as my drivers license was blocked, but to call a 1-800 number to see if they could do anything for me. Who trained these disrespectful, unproffessional "employees"? The customers can request a return within 30 days. On Tuesday I purchased apps 160.00 in merchandise. like a representative from Ross to contact me with an explanation for this idiocy. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. First of allits quite amazing how when a store(&or restaurant) has an outstanding, upbeat, kind hearted FANTASTIC personalitythen if that "upbeat mgr", of whom all customers&staff, happy after he/she got transferred the pgh mills locationnumbers up, shrink way down, could run that store in his sleep (which I was a full time front end supervisor of whom trained new ppl, worked in loss prevention or the shipment areas of the store) so we mgt worked hand in hand. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. He said more than once - "What is required is a State or Federal ID and your ID is local". Why would you have a manger in a store that cannot make decisions. Went to Ross at the Kendall and US1, Miami, Fl. I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? I bought a pair of shoes for my son. She did not give me a chance to explain the math and that the numbers did not add up. Not with jewelry item but clothing items. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. The cashiers are highly disrespectful and forget about them ever saying thank you. I took them to the store thinking I could just exchange them and the cashier said we have a new company preturn olicy. I've returned with a receipt tags on within 24 hrs of the 30 days. I bought a casual dress for this summer, I got home and went to hang it up in my closet and noticed a HUGE hole in the front of it. I couldn't find the receipt. I'm without a car so I go thru shoes fast. 6. You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. The consent submitted will only be used for data processing originating from this website. I have been to Marshals, TJMaxx and all other stores and none have such policy. I knew I would only get store credit. So I took the gown and and what happens, it was STUCK TO THE SHOE. Because of their poor return policy, I no longer shop at Ross. Don't shop at Ross if you don't like it! However, for a refund, the return will need to be handled through the mail. My 14.99 capris did not show in the system. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. I bought an $90 purse but was undecided if I was gonna keep it since it was pricey and didn't absolutely love it ..I found a purse I loved bought thinking I'm going to return the Ross purse ..little did I realize about this absurd return policy of only store credit if over 30 days.!!! Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. Yes call them and complain. Key takeaways. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. Some things will not hold up like products from other stores but there are some things that are worth buying from there. I have been shopping at Ross since I was 18. Your refund will be processed using your original method of payment. Where can I find information about resources available to Associates. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. In the best-case scenario it could take up to 3 days depending on your bank. Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. How can I return to ross. The reason for this is because sometimes on some products the product description is not always accurate on the product. She suggested to call the store I had purchased my purse from, as they can look up transactions of the day. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. UCO BANK-Debit Card Policy Page 1 of 6 DEBIT CARD POLICY 1. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. I have shopped at this store for YEARS, and NOTHING that was $25.00 ever rang up for .45 cents!!!! In case of a non-receipt return, you will get store credits. I'll take my business somewhere I feel welcome and appreciated as a customer thanks. This is not as an insult to anyone, it's just company policy. I walked over the Ross by my work. When you "rent" items from stores it causes the price of all products to increase in order to cover the loss the store takes on that item. When I purchased the items I specifically asked about the return policy. But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. You should have no problem if the rreturned item is still new. Return requests can be submitted at any Ross store Ross accepts software returns only if you don't open the packaging or the software is faulty You can't get a gift card refund unless you live in California and the gift card balance is under $10. Its called override etc. In case of receipt return, you may get a full refund based on your return. I asked. Bought a shirt I didnt realized was stained. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! This is just not right. For a successful return under the Ross return policy, the store executive will credit the refund in your original form of payment immediately at the store. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! She said its over 30 days. They need some quality control. The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. Suck that I am I week over my stupid 30 days policy! Wait up to 60 days, and your liability increases to $500. I will keep shopping there. I am not about to look up the items on this long receipt. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. Never had an issue with hundreds of products bought at Ross till today. She replied the system wont let her. Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. They are separate companies operated by different people with different policies. However, I have never had a problem with returning merchandise at all. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. Timing. When it comes to clothes it's super messy and you can't even get different size for any peace! For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. If you buy an item and want to return that same item in 24 hours, then we are required to ask for I.D. When this was a duplicate gift it had to be returned. I would rather pay more for a better quality item that would be returnable. I used to love finding bargains at Ross. The back of the receipt doesn't disclose this return process either, neither does their website. Never opened the wig. Why can't Ross honor a legitimate mistake. I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. Any relationship counselor will tell u that. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. I have never had a problem in the past getting just store credit. They need to have the original tag attached as well. I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. Ross uses a 3rd party refund verification system and tracks your returns by using your ID. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. She then tried to enter the number and gave me grief as to what was on the receipt. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. But if you LOST your gift card (or had it stolen) you can get a new one as long as you still have the original register receipt. Instead, you'll receive a credit on your account that is equal to the . All returns are subject to system verification. 10. Our return policies are always subject to local, state and federal restrictions. I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. The bank cannot issue an immediate refund to your debit card because the process is instant, and your money is no longer there. We do not hold refunded money before it's posted to your account, and we cannot speed up refunds. Ross has a very strict return policy because we are a discounted store, we already offer very low prices. They were gorgeous and if they looked good "ON" me, I would have kept them. 5. It's like "Thanks for your money, now f*ck off! But before i tried to returned them she wanted me to purchase my other items first. Purposes. I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached. Ross is not responsible for lost or stolen cards. You can either ask for an exchange or a refund in return for your product. they should over ride. A purchase is a purchase! Tags only need to be on swimwear not t shirts. I tried to return items bought for my daughters room makeover. For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. with the purchase receipt. You grab what you need and give them the one that didnt fit and you are out the door. A signature may still be required for returns with a receipt as well. This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! The credit amount is to the asset, product or service provided in return for the note. Phone Number. So please be considerate when it comes to returns or exchanges. Required fields are marked *. Returns at Ross are ridiculous. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. ROSS - Dress for Less While it can be a bit tricky to return an item to Ross without a receipt, it can be done. Call corporate. They said my shoes were part of a different shipment and were now marked down. We WILL take back products that have a manufacturer's defect, OR if an item is in original condition. It would be better for them no to sale this kind of merchandise. I told the cashier it better not be damaged BC IT IS A GOWN! I am not "computer literate" so if I don't do this correctly please direct me on what to do. It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. Kudos to the staff in Farmington. You can return items without a receipt but youll get store credit for the current selling price of the item. At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash. Return the item with its receipt and do not remove tags (if any) from any items. Refunds. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! Could not returned them. And it is by far the most horrible shopping experience I have ever endured. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. The saless person said No they don't refund cologne. Ross Stores uses a refund verification system. I actually am a retail associate at Ross. I went back to ross with my receipt they told me I couldn't return it because they have been used. Enough said. I Had My Receipt And Used Cash. I said Ross policy requires me to have my receipt and tags so someone was going to refund me. They are sisterhood and have terrible service. I was not able to locate them so decided to check out with the items i had in hand when i saw the curtains in the return rack for restocking. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? She balles up the gown in the same bag as the shoes. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. The associate who did my return was so rude and did not even tell me my refund amount until after she already processed it. Anyway, they told me they could not take back liquids. This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. When I returned, I immediately went to return with my receipt. 12. This, too, must be new policy. i did not have time to stand in line twice. What's the return policy? The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. Also, Keep In Mind All Ross stores are equipped with a refund verification system. Debit cards using PIN will receive cash. She refused to give me credit today? Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . At TJ Maxx when you return for another size they just wave you through. Tap debit card. Prepaid Debit/Gift cards are accepted at time of return only. You dont need a tag either but you will need your Id for all returns. So unprofessional!. A couple days later I checked my credit card and did not see the credit on my account. This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. Fish Skinner Lake. As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. I did not use it, damage it or wash it. I bought something from Ross and it didn't fit unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. Did you forget the return deadline? So I pulled out my receipt and she began returning until she came to an item with all tickets attached except one and she said I wanted to know the same thing is there a time limit? I will be notifying all Social Media of the stores attitude etc. Therefore, the cashier deducted $24.99 from 60.92. Lets get started. Your email address will not be published. (Mgr was rude & had attuitde as well. See Also: How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. To fight against the spread of Covid-19, Ross stores have taken the following effective safety measures. So if my math is correct I should either get a discount or you should pay me for taking off the hangers. This is something that the employees in Ross stores have no control over, it is sent to us like that. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. The female security was also smirking which was really rude. They are not wanting to see a boycott on their stores. I asked the cashier and she said "the machine wanted it." When I got home and opened them it was to my attention that they were broken! Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. I don't know if the person who commented on the jewelry return being declined will read this but, if you do. I buy at one and return to another without any problems. Bought it one day before, the lady said since I didn't have the tags she couldn't return them. I don't think so. I walked over to the counter where a woman named Stacy was working. The people waiting behind me where not happy as well. She didn't care that there was ta long line of customers waiting to pay. THE WORST, when buying something at Ross, go home to find it broken and not usable and the store will not do anything about it. What happens to merchandise that does not sell? If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. They said it took a couple days for the credit to post. RIDICULOUS!! WHY??? You can ask for a different color or size of the product but they may not allow a different product in exchange. No customer should be treated in this manner. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. The belt buckle completely fell apart and couldn't be fixed in less than month. They refused because the receipt was one day off. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive . Ross is a ripoff. Keeping your receipt secures the amount you will get back even if it's over 30 days. I should've get lamp at ikea. I love my job and also remember the attitude you give is what you get backCustomer service it is my job but I am a person who deserves to be respected and if I came to your job acting crazy or heck if you are retired if I came to your home you would hate it if I was rude or disrespectful. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! In some cases, they may take up to 14 days. 1. if you try to return any item over a year in original condition with tags and receipt, we can take it back. I would like to know since when Ross doesn't allow to try on bathing suit. the manager said you can buy it and if it doesn't fit you can return it!!!! She got even ruder and mad. Much better deals there. However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. Nothing is nastier than buying an item you think is new and finding period gunk all on the crotch of the pants when you try putting them on for work the next day. Hope this helped. This is bs. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. 16. Items returned without a Ross tag are very hard (if not impossible) for employees to process. To make way for new merchandise, we regularly mark down slow-selling merchandise. Does anyone know if this is true or had similar experience? Our guide will cover everything about the Ross return policy. What a scam horrible service. I was reading some of the other post and just would like to comment on some of them as far as returns. Or something like that. If you lose your store credit, we cannot give you more store credit to replace what you lost. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. I had my receipt also! I also noticed that the dress was damaged under the sleeve, which wasn't noticeable at first glance. Preferred In. Plan on reporting Roses to consumers board. All Rights Reserved. The cashier was asking for my ID. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! our other articles on return policy. After washing, the paints unraveled all along the seams, truly defective. Ross Return Policy - Returns After 30 Days You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. Heck, some will even give you a ~3% discount for using . They are providing sanitization to all customers and associates. So i actually work for ross & i just have to say following the rules doesn't always work. Accompany the products with the original purchase receipt. Complete Ross customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. If I need anything Related to housewares I will shop at bed bath and beyond I Macy's. My experience at Ross' in Catonsville, MD was terrible. He doesn't like the smell so we asked if he could get a refund. The company gives the Walter treatment "Get Your Sh*t and Get Out!" If you don't like it then shop somewhere else. We have no say over this process. I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. Companies use this information when issuing store credit cards to access the risk. Someone in the comments mentioned that they spilt coffee on their receipt and all it now showed was the date and return date. Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. My girl bought me some shoes size 16 she thought was "cute" about a week ago in another state, lost the receiptreceipt but still had the tags on them. I have the receipt and the tags were still attached to the clothes. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. I printed my bank statement proving that I had purchased the purse on Saturday. This information will prove to speed up your process. They refused to return my item due to the descriptions on receipt and tag not matching. I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. Merchandise returned from a completed layaway and receipted returns accepted after 30 days will receive refunds in the form of a merchandise credit. If . Ross is the only one which does not return and have rude, disrespectful employees. You can request the information this database has on you just like you would your credit report. Just take your product in its original condition back to your local Ross store with the purchase receipt. That afternoon, my cell phone fell out of the zippered pocket. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! Manager was very rude and wasn't willing to even discuss it. Computer Template.