The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. It has been three weeks and no one has been in touch. Absolutely shocking customer service. I've asked for head office details and the staff tell me they don't know it. DEFINITELY AVOID TruGym and Harlands. | Read 21-40 Reviews out of 264 Amazing staff who always smile when I'm swiping in and are always ready to help. The Gym is crowded all the time. I use both the free weights, machines and also classes. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Management is awful only good thing about trugym . I'm now in the process of seeking legal advice and so far it's looking positive. 0 star! trugym customer service. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. The evening staff are very welcoming and friendlly. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Join the 266 people who've already contributed. Awful!!! DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. Needs airing conditioning throughout the gym. I signed up back in August, waiting absolutely ages for it to open. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. Verification can help ensure real people write reviews about real companies. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Contact your local truGym via our online contact form. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Anyone can write a Trustpilot review. This seems to be the case for all former members not just me. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Went there this afternoon and there was signing stating the gym was forced to close. Its hard to believe this is actually a trading company (for now!). beyond me , they have sullied their name. A wide variety of equipment to suit your personal needs. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Les Mills instructors are required to complete updated training twice a year to remain accredited. Find another gym do not get involved with them. Joke of a place. Your experience matters. Suggested companies are based on peoples browsing tendencies. Staff are really friendly but could be more helpful to newcomers. | Read 81-100 Reviews out of 267 The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. ?TruGym this is unlawful and action is being taken. as a regular memeber of this gym i feel it as it is my responsibility. Join the 268 people who've already contributed. Author: Stephen Greet, Co-founder. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Awful!! As far as I'm aware non of the members have received refunds on their memberships either. I joined truGym last week in Maidstone. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Once my payment went through I got an email saying that they are closed. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. Plus side, plenty of cardio equipment. Bring back Les Mills Body Combat please! Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Your experience matters. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. Seems like nothing is ever cleaned. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. How many stars would you give TruGym? Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We use dedicated people and clever technology to safeguard our platform. AVOID LIKE THE PLAGUE. Your experience matters. The number for the centre was not being answered, neither were emails. Most of the equipment is very old and remains unfixed for long periods of time. For example, you can easily set up automatic payments, so you're never late. I appreciate that it is a budget gym and the range of equipment is adequate. Staff are brilliant and very helpful. Any attempt to contact head office is ignored. I paid for a year membership and at that point had several months left. 2023 Trustpilot, Inc. All rights reserved. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. I DO NOT RECOMMEND. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! trugym customer service. Absolutely flabbergasted of the audacity and attitude she had with me. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Your experience matters. Completely unresponsive to emails. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! TrugymStop taking payments from new customers when you know full well that you are closed !!!! Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. All rights reserved. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. For businesses Categories Blog. We also ensure all reviews are published without moderation. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! | Read 261-266 Reviews out of 266 I have paid for a year's membership through GymFlex and have no idea how to get my money back. You can never get a response from customer service. Your experience matters. !What a disgrace. I signed up to the gym and have been going daily as i am very consistant with my training. I choose at this time to cancel our memberships and truGym continued to take money from my account. Verification can help ensure real people write reviews about real companies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. It said I should hear back within 48 hours. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. 2023 Trustpilot, Inc. All rights reserved. | Read 41-60 Reviews out of 258 TWO WEEKS go by and nothing. It goes against our guidelines to offer incentives for reviews. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Apparently it broke down three years ago and has not been fixed. Very clean with a good atmosphere and equiptment maintained to high levels. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Stockton On Tees - AVOID!! My contract expired and I cancelled my membership. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Not sit there and eat cakes.Ridicules customer service overall. Correction: non-existent customer service. Graham. Head office failed to respond to emails! The money left my account and from that date I have never heard anything from them. townhomes for rent in pg county. beyond me , they have sullied their name. Dont join the gym. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim.
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