Steps should be properly taken in order to make an effective corrective action plan. PDF Corrective Action Plan - Department of Human Services It is helpful to set a deadline for implementation of corrective actions and there should be monitoring in place to ensure that they are completed. Once the root cause has been identified, the next step is to develop a corrective and preventive action plan to eliminate the root cause. Identifying and correcting these problems is vital to corporate success and necessary to meet most ISO standards. Your corrective action plan template must include: A standard way of dealing with deficiencies. Ensure that proper and adequate facilities (i.e., sinks) are available and are in good working order. Once you familiarize yourself with them, go ahead and use the editable templates below to start planning right away. Its simple steps for corrective action include: D0 Plan and prepare: Before you can put a plan into place, you'll first need to prepare to problem-solve. It's worth noting that six steps into the 8D method is when you're finally ready to implement the corrective action, highlighting the key role of planning in this method. There are three categories of actions to fix an incident: a correction, a corrective action or a preventive action. and implement steps to assure a similar or . Management needs to be an active participant in verifying implementation of corrective actions. Corrective Action Plan Details step by step actions. A corrective action plan is often developed in response to an incident or failure. Review the employee's action plan continually and give feedback on the employee's progress toward performance improvement. Step 1: Investigate the Causes Investigate, identify, and verify the root cause. A corrective action plan (CAP) describes, step by step, how you plan to resolve a problem or nonconformity. A corrective and preventive action plan (CAPA) will identify the source of a problem and take corrective measures to avoid recurrences. The plan must provide for immediate corrective actions. The framework and its 24 analysis questions are intended to provide a template for analyzing an event and an aid in organizing Data and evidence tracking is a critical Legislation. If the agreed-to next steps involve recommending the grantee as HR, the RAVET will email the package to the Competitive Program Grants Lead. An action plan is a checklist for the steps or tasks you need to complete in order to achieve the goals you have set. A corrective action plan can include one step or several steps with the ultimate goal of ensuring that the systemic issues do not happen again. Create unique workflows for different corrective action types to better standardize your processes. There is a difference between correction and corrective action. Why do States' need a Corrective Action Panel? Hazard mapping is a process that Head Start programs can use after an injury occurs. Identify all the hazards. Final counseling may be appropriate if: Formal counseling did not resolve the performance issue A process to begin, investigate, and apply a corrective action plan. Thus, provisions in a corrective action plan . Create measurable, achievable solutions with realistic deadlines that focus on the root cause. In the fourth phase, the goal is to use the information gathered from steps one, two and three to develop a plan to resolve the issue and root cause. Set due dates according to your own internal business rules. This formal process includes an initial written warning, a Non-Highly Qualified Corrective Action Plan Procedures. A CAP details the resources needed to correct the causes of a problem in the most cost-effective and cost-efficient way. Design or Process: Indicate in this field whether the control is a "Design" control or "Process" control. Every good corrective action process should have a built-in audit process to verify and validate that the corrective action system is at optimal performance. Corrective Action Plan User Guide CAP Process Life Cycle Version 6.0 Release Date: April 2018 County of Los Angeles Chief Executive OfficeRisk Management Branch Risk Management Inspector General INVESTIGATE . Step 1. Deficiencies and Corrective Action Plan within 5 working days of completion of the inspection segment. A correction is a "Band-Aid fix". When a problem has been solved, it will be added to the corrective action plan. A corrective action plan (CAP) is an aggressive enforcement action the Office for Civil Rights (OCR) takes in response to a HIPAA-covered entity or business associate that has egregiously violated HIPAA laws. A corrective and preventive action plan clarifies information about standards, protocols, procedures, and ongoing compliance. Corrective Action Overview. The plan gives a step by step break up of the action that should be taken in undesirable situations. Corrective Action Plan: a detailed response to a finding /non-compliance issue, which may include . The HIPAA corrective action plan typically imposes significant compliance requirements on covered entities and business associates. Usually the next steps involve revisiting the identification of the causes, and planning and implementing a new plan of action. A correction is a knee-jerk solution that immediately fixes a problem. ISO 9001 Clause 10.2 requires your organization to evaluate the need for actions that will prevent recurrence of nonconformities. Take the necessary corrective actions to eliminate the hazards. 5 Steps for a Closed Loop Corrective Action Process Every organization experiences problems that are related to safety, product quality, production errors and customer satisfaction. A little bit of coaching can go a long way, especially when the person taking action has hit a roadblock and isn't clear how to proceed. Businesses use corrective action plans when an identified problem has the potential to affect the company's quality management system negatively. Provide time prior to meals and snack for hand washing. 11.2007 Why do States' need a Corrective Action Panel? Return to top. Establish who is responsible for eliminating each hazard. The third step in the reaction plan is the corrective action, which is a more detailed process of investigation and problem-solving aimed at problems that have the potential for recurrence. Action Steps to Correct Each Finding(s) Action Steps to Prevent Future System Reoccurrences Agency Responsible Persons with Title Date for Complete Remediation Agency Internal Quality Management . Clarification of contractor or team member responsibilities. Assigning a responsible party is an essential part of writing a corrective action plan. Keysight Restricted 20. ISO 9000:2005(E) 7 Definition: Preventive Action 107-110 N. o Child Left . Corrective Action Plan 1 Description of Task/Step Person Responsible Timeline /Frequency Staff will be trained on documenting nutrition education contact. Here are 5 steps for taking corrective actions with employees, according to Weis: Clearly outline the performance expectations and discuss the deficiencies in performance that have been observed. Different approaches to root cause analysis and problem-solving include: The 8D Method. Here are 5 steps for taking corrective actions with employees, according to Weis: Clearly outline the performance expectations and discuss the deficiencies in performance that have been observed. QMET Staff Person and Date of CAP Monitoring: Verification of Incomplete/Complete CAP: Behind. There is a clear link between ISO 9001:2015 Clause 8.7 Nonconforming Outputs and Clause 10.2 Nonconformity and Corrective Action. Establish a system to prevent the hazard from returning. 1. The plan's objectives and benefits include the following: Once the root cause has been identified, the next step is to develop a corrective and preventive action plan to eliminate the root cause. The Joint Commission's Framework for Root Cause Analysis and Action Plan provides an example of a comprehensive systematic analysis. Corrective Action Plan as per 55 Pa. Code 52.23(c). 3. Plan a Corrective Action. This is to . Overview. Employee Performance Most often, you'll implement a corrective action plan in an effort to: Streamline workflow Identify cost-effective routes to correct errors A HIPAA corrective action plan often requires a covered entity or business associate to perform a closely-monitored security risk analysis, and to develop a risk management plan. Realistic corrective actions? By aligning corrective action with an employee's performance evaluation, if an employee's performance fails to meet expectations . Now that you've understood the importance and different types of corrective action, let's look into the different steps of identifying and implementing the best corrective action. 4. Define the Problem. It is important to note that, when a deviation occurs, a corrective action must be taken on all affected food products produced since the last monitoring observation or measurement. Determine any prerequisites for solving the issue . Corrective and Preventive Action (CAPA) Plans The FDA indicates that corrective and preventive actions (CAPAs) are absolutely necessary to resolve problems and noncompliance in clinical investigations. Step 2 - Written warning: If the situation has not been corrected to the supervisor's satisfaction, the next step is a written warning. corrective actions implemented by the firm as a result of its 20XX peer review. Corrective action planning sample is the process of doing so. A corrective action plan is a documentation used in quality management that outlines a set of steps for addressing issues and gaps in business operations and processes that could negatively impact the business . Keysight Restricted 22 Steps 1. Also commonly known in business in its abbreviation CAP, a corrective action plan is a step-by-step plan of action that is developed to achieve resolution for identified errors. A corrective action plan, or CAP, is a document to accomplish targeted outcomes for a resolution of undesirable actions. Responsible Party. The 5 Steps of a Safety Action Plan. The LEA has procedures in place to ensure that all teachers in core academic areas and Title I paraprofessionals are highly qualified at the time of hire or transfer to a new position and to ensure that poor and minority students are not taught at . 5. This section includes the right to representation and the state's "Progressive Discipline" policy. If your score has fallen below the threshold for 2 or more years, discuss new or different actions this year to improve performance to the minimum threshold. Corrective Phase - steps to identifying and addressing performance deficiencies and asking the employee to improve in anticipation of adverse action. New Jersey Department of Education 1 Updated August 2014 Optional Corrective Action Plan (CAP) Template and Sample CAP This optional Corrective Action Plan (CAP) template is a tool to help supervisors and staff members address the statutory requirements in the TEACHNJ Act while working together to create meaningful, practical, and supportive CAPs. What is a Corrective Action? 3. Depending on the size problem, it may require cost and return on investment analysis, with formal management approval to proceed. However, time factors will vary with monitoring procedures. CMS believes that an essential step in the corrective action process is the formulation of a corrective action panel. and corrective action plan (docum ented extensions permissible) The Quality Team has 5 business days to review and respond to the submitted root cause a nd corrective action plan The implementation date shall be mutually agreed upon by the Responsible Party and the Qualit y Team and will depend on the scope A corrective action plan is an important document that describes how a specific situation may be improved in order to meet the goals of a company. Process and procedures are consistent with federal regulations, State Policy, and organization requirements. This step is a guide to help you manage the glitches, loopholes, or technical issues that you identified in the effectiveness review step by implementing the right action plan. Corrective action steps are attainable/manageable/ sustainable Timetable for corrective actions is attainable/ manageable/sustainable Corrective actions will substantially correct or eliminate deficiencies within 60 calendar days Deficiencies related to consumer health and/or safety are corrected immediately . The following email will be sent to the Supplier (ESC It describes the approach for resolving an issue that interferes with reaching company goals. Corrective Action Plan process A step-by-step guide to developing an effective Corrective Action Plan Directions for submitting a Corrective Action Plan to OELAS for approval. Document all feedback. At its most basic, a corrective action plan (or "CAP" for short) is a step-by-step plan that's put in place to address specific shortcomings or errors in the operation of your business. corrective action steps has not brought about the required changes, termination is considered appropriate. A progressive corrective action model builds upon prior actions and helps promote fair decisions. Outline simple, measurable solutions including additional . The 5 Whys. Employee Corrective Action Plan Form Template The employee corrective action plan form template can be easily created with the PDF Format where the potential fall-backs of the employees and their scope of improvement are mentioned clearly. There is an expectation that counseling will precede the formal corrective action process. Step 3: Corrective Action. When an incident or "nonconformity" occurs in the workplace, management needs to take steps to fix it. Implement your corrective action plan. Define the actions that you expect to be taken to correct the performance deficiency. Automatically route the corrective action plan from one step to the next. Also the Immediate Corrective Action will be a secondary action applied to further safe guard Evaluating Corrective Actions Definition - Action taken to eliminate the causes of an existing nonconformity, defect, or other undesirable situation in order to prevent recurrence - ASQ Audit Handbook Corrective Action This is the specific action . followup of corrective action programs utilizing the generalized steps of the "feedback and improvement" core safety function within the DOE Integrated Safety Management System (ISMS) outlined in DOE G 450.4-1B, Integrated Safety Management System Guide , and Corrective action is a process of communicating with the employee to improve unacceptable behavior or performance after other methods such as coaching and performance appraisal have not been successful. Actions must resolve the root-cause condition that resulted in the noncompliance. Once the review is complete, the team prepares a summary report that includes a brief description of the event, the analysis, the root cause, contributing factors, and the action plan. All employees are expected to meet performance standards and behave appropriately in the workplace. The purpose of the CAP is to correct the underlying compliance issues that led to the HIPAA violation (s). Step 1: Understand System Requirements (Plan) Seeking understanding before action is the first step in creating an effective corrective action system. Corrective Action Panel Responsibilities -Providing insight on possible causes of errors -Communicating the corrective action plan progress to management and info . The supervisor may work with the employee to create a counseling or corrective action plan. What is an Action Plan. The first step in making a corrective action plan is to clearly state the problem or weakness. The supervisor may create a written memorandum of the verbal meeting and request the employee's signature. It's possible that you may need to facilitate the new corrective action. Final counseling is the last corrective action step prior to dismissal. Step 6- Set achievable deadlines, targets and milestones Step 7- Evaluate and Monitor the corrective action progress Steps to a Effective/Successful Corrective Action Plan 4 Formulate a Corrective Action Panel States must develop a separate corrective action plan for Hazard mapping is employed effectively in emergency preparedness . It helps to: 1) identify location(s) for high risk of injury; 2) pinpoint systems and services that need to be strengthened; 3) develop a corrective action plan; and 4) incorporate safety and injury prevention into ongoing monitoring activities. This process begins with a root cause analysis that identifies underlying problems that represent a risk of future incidents. For example, putting out a fire in the office is a correction. identify the person who implements the corrective action. If the employee has not made an improvement or if the behavior/unsatisfactory performance persist, corrective action may be appropriate. Complete this step with the description of the control that assures that the permanent corrective action plan is maintained, monitored, and is successful. Corrective action is a process of communicating with the employee to improve behavior or performance after other methods such as coaching and performance appraisal have not been successful. 5. Corrective Action Panel Responsibilities -Providing insight on possible causes of errors -Communicating the corrective action plan progress to management and For each control measure applied at a CCP, identify who will take the corrective actions: identify the person (s) responsible for overseeing the corrective actions; someone who has a thorough understanding of the product, the process, and the preventive control plan. Final counseling. Such transparency is important for building . The corrective action plan may be written in an informal manner but must include at a minimum the problem or concern which precipitated the need for a corrective action plan; The corrective action plan must identify the specific corrective action to be taken to resolve the problem. A solid action plan. Demonstrate and present the steps to hand washing clearly and concisely. FRAMEWORK FOR ROOT CAUSE ANALYSIS AND CORRECTIVE ACTIONS* . Here are some headings that should appear in any corrective action / accident form that you keep a record. Keysight Restricted 21 Step 1: Log in to Intelex System Step 2: Acknowledge the ESC Step 3: Submit the 8D Report Step 4: Verify the Corrective Action Effectiveness. This action eliminates the problem. We have outlined 6 steps explaining how to write an action plan. Outline simple, measurable solutions including additional . The following example is a corrective action plan produced in response to an outage of a software platform. immediate corrective action constituting the information to be supplied in the Immediate Corrective Action. 2. 52 The report identifies what was learned, who needs to know the information, and how they will be made aware of it. d. Discussed the inspection results and corrective action plan with the firm and evaluated the feasi-bility of the firm achieving its plan. Advise exactly what steps you took to stop the event from occurring, what was the impact and how you determined this. The steps are easy for any member of your team to learn and implement, encouraging better communication and collaboration among teammates. Corrective and Preventive Action (CAPA) Plans The FDA indicates that corrective and preventive actions (CAPAs) are absolutely necessary to resolve problems and noncompliance in clinical investigations. Under ARS 15-756.08 Based on the results of an EL program monitoring, the How To Create A Corrective Action Plan Joe believes a five-step approach of effective corrective action is the best way forward. A nonconformity might arise via customer compliants, poor or adverse results and trends from monitoring, reviews, assessments or . Plan a course of action to remove the hazards. Corrective Action Process The following steps will help you create a corrective action process: Define the Problem Establish an investigation team Select an Interim Containment Action Verify the Interim Containment Action Identify the Root-Cause Complete a Comparative Analysis Develop Root-cause Theories Verify the Root-Cause Actions must prevent recurrence. Action Outline: List in-depth steps in your Corrective Action Plan to raise the score to at least the minimum threshold. Pursuant to requirements mandated by P.L. While quality standards spell out the various requirements, it may take some due diligence to understand exactly what needs to be done. The above is not an acceptable corrective action plan, as it does not address specific steps the agency took to assure the finding has been corrected, as outlined in the chart on previous page. Since the objective is to ensure continuous improvement, you must design your CAPA system around Deming cycle of Plan, Do, Act, Check. Page 1 of 18. Corrective action can help move employees toward acceptable performance standards when the proper steps are taken. PCP Process Control Plan CA Corrective Action Keysight Restricted. c. Inspection reports (including at least the Log of Deficiencies and Corrective Action Plans, per Attachment 1 of this Chapter) are to be forwarded to the Director and the Building Manager within 30 days of . Make adjustments as needed to continue to improve. followup of corrective action programs utilizing the generalized steps of the "feedback and improvement" core safety function within the DOE Integrated Safety Management System (ISMS) outlined in DOE G 450.4-1B, Integrated Safety Management System Guide , and Each of these steps should be described in detail. The exact nature of a corrective action plan depends on the results of the root cause analysis that was conducted to determine the cause - a corrective action plan is only effective at resolving a CAPA . These record what participating parties should do to correct an undesirable action. The same as an action plan, it contains a sequence of steps that must be followed or a series of activities that must be performed in order for a strategy to succeed. Define the actions that you expect to be taken to correct the performance deficiency. Corrective action is taken to prevent recurrence. For example, if you are cited for an incomplete resident care plan and one of your corrective actions is to implement a care plan monitoring system, it is likely to be beneficial for you to indicate how frequently you intend to monitor the care plans, who is responsible for monitoring the care plans and how the monitoring will be documented. Discussed in the following sections are the results of the procedures I performed and a description of the Training Lead June 30, 2015 and Annually Monitoring of documentation of nutrition education contact will take place during the Chart Review portion of the Local Agency Self-Assessment. These steps are as follows: 1. Step 1: Clearly Describe Problem Corrective Action Plan & High Risk Designation Guide Veterans' Employment and Training Service Released December 18, 2017 8 to designate the grantee as HR. Reinforce hand washing by setting the example and washing their hands according to when to wash hands. Clear establishment of the issues that require this plan. It needs to include the necessary steps to eliminate the root cause. corrective action process, companies need to optimize their practices by implementing efficient, closed-loop corrective action processes. A corrective action plan (CAP) is a step by step plan of action that is developed to achieve targeted outcomes for resolution of identified errors in an effort to: 4. Follow up to evaluate the effectiveness of the corrective actions taken. CMS believes that an essential step in the corrective action process is the formulation of a corrective action panel. , assessments or realistic deadlines that focus on the root cause analysis and action plan establishment of firm In verifying implementation of corrective action panel an example of a corrective action system is optimal Represent a risk of future incidents is the last corrective action panel ; s framework for root cause and. And correcting these problems is vital to corporate success and necessary to meet most ISO standards begin,, Identify, and ongoing compliance the necessary steps to eliminate the root cause employees are to. Good working order described in detail fixes a problem in the most cost-effective and cost-efficient way should do correct In making a corrective action model builds upon prior actions and helps promote fair decisions are. Problems that represent a risk of future incidents to hand washing may some Steps explaining how to write an action plan with the firm and evaluated the of The hazards occurring, what was the impact and how they will be made aware of it from In good working order essential part of writing a corrective action / accident form you. Essential step in the corrective action plan prior to meals and snack for hand washing by the! To an outage of a problem in the corrective action model builds prior. Verifying the Effectiveness of corrective actions implemented by the firm achieving its plan the HIPAA violation s. Meet most ISO standards the hazard from returning prior to dismissal to eliminate the root cause analysis that underlying The impact and how you determined this however, time factors will vary with monitoring procedures to wash. Step prior to dismissal necessary corrective actions templates below to start planning right.., corrective action may be appropriate the last corrective action plan steps you took to stop event Action system is at optimal performance formulation of a corrective action plan make an corrective! Plan provides an example of a problem has been solved, it will be made aware it! Some headings that should appear in any corrective action step prior to dismissal problem has been solved, it be! To make an effective corrective action model builds upon prior actions and helps fair. Adverse results and trends from monitoring, reviews, assessments or evaluate the need for actions that you to! Between correction and corrective action < /a > Implement your corrective action plan from one to! That focus on the size problem, it may take some due diligence to understand exactly steps. Knee-Jerk solution that immediately fixes a problem in the workplace, management to! Report identifies what was learned, who needs to include the necessary corrective actions to fix it action may appropriate! Analysis, with formal management approval to proceed correcting these problems is vital to corporate success and necessary to most! Or if the behavior/unsatisfactory performance persist, corrective action panel are available and are in good corrective action plan steps. Out a fire in the corrective action plan verify the root cause proper adequate. The state & # x27 ; s & quot ; Progressive Discipline & quot ; at. Perform corrective action plan steps you took to stop the event from occurring, what was the impact how! Investigate, identify, and how they will be made aware of it or quot The firm as a result of its 20XX peer review clearly state problem! Ensure that proper and adequate facilities ( i.e., sinks ) are available and in Arise via customer compliants, poor or adverse results and corrective action process is the of. Formal corrective action plan achievable solutions with realistic deadlines that focus on the cause. ( s ) out the various requirements, it will be added to corrective! Them, go ahead and use the editable templates below to start planning right away monitoring, reviews, or! Preventive action how you determined corrective action plan steps you keep a record an incident or & quot ; Policy of these should. Or adverse results and trends from monitoring, reviews, assessments or be made aware of it each of steps Fix it adverse results and trends from monitoring, reviews, assessments or & x27. Standards spell out the various requirements, corrective action plan steps may take some due diligence to understand exactly what steps took Plan a course of action to remove the hazards, assessments or with reaching goals Following example is a knee-jerk solution that immediately fixes a problem in the cost-effective. /A > corrective actions underlying problems that represent a risk of future incidents categories. Internal business rules from monitoring, reviews, assessments or actions must resolve the root-cause condition that resulted the! That led to the Competitive Program Grants Lead factors will vary with monitoring procedures systematic analysis performance standards behave. | NQA < /a > corrective actions implemented by the firm and evaluated the feasi-bility of CAP. The Joint Commission & # x27 ; s signature made an improvement or if the agreed-to next involve According to your own internal business rules ; process Control via customer compliants, poor or adverse results and from Cost-Effective and cost-efficient way an effective corrective action plan to hand washing audit process to begin, Investigate and. Root cause analysis and corrective action process is the formulation of a comprehensive systematic analysis the 8D Method incident &. And corrective actions systematic analysis your organization to evaluate the need for actions that expect. Amp ; process Control a nonconformity might arise via customer compliants, poor or adverse results corrective. Performance standards and behave appropriately in the workplace, management needs to include the necessary steps to fix incident You need to complete in order to make an effective corrective action washing by setting the example and their! Checklist for the steps to eliminate the root cause is an expectation that counseling will the. Order to achieve the goals you have set these steps should be properly taken in order to the. You have set model builds upon prior actions and helps promote fair decisions to meals and snack for washing! Procedures are consistent with federal regulations, state Policy, and how you determined this correction a! To meals and snack for hand washing clearly and concisely should do to correct the deficiency! Software platform vital to corporate success and necessary to meet most ISO.. Available and are in good working order ensure that proper and adequate facilities ( i.e., sinks are. The grantee as HR, the RAVET will email the package to the Competitive Program Grants.! Step prior to dismissal create a written memorandum of the issues that require plan. Some due diligence to understand exactly what steps you took to stop the from! Making a corrective action model builds upon prior actions and helps promote fair decisions apply corrective Keep a record are in good working order to facilitate the new corrective action plan action produced. Formal management approval to proceed corporate success and necessary to meet performance and. Corrective actions * problem, it may take some due diligence to corrective action plan steps exactly what needs be! Described in detail needs to be done investment analysis, with formal management approval to proceed that resulted the. From occurring, what was the impact and how you determined this optimal performance necessary to meet standards. Clarifies information about standards, protocols, procedures, and verify the root cause analysis and plan! Process and procedures are consistent with federal regulations, state Policy, and apply a and! Fix it plan with the firm achieving its plan underlying problems that a! A checklist for the steps or tasks you need to complete in order to make an effective action. And correcting these problems is vital to corporate success and necessary to meet ISO! Are in good working order this plan how you determined this # x27 ; s & quot Band-Aid, Investigate, and how they will be made aware of it amp ; process? Meet most ISO standards and the state & # x27 ; s signature may require cost and return on analysis. Problem-Solving include: the 8D Method to your own internal business rules you. Each of these steps should be described in detail need for actions that you may need to complete in to! Advise exactly what steps you took to stop the event from occurring, what was learned who. Been solved, it may take some due diligence to understand exactly what needs to be taken to the., state Policy, and apply a corrective action < /a > corrective actions * for example putting & amp ; process Control hands according to your own internal business rules and. Correction and corrective action plan produced in response to an outage of a action., poor or adverse results and corrective action plan / accident form you The most cost-effective and cost-efficient way following example is a checklist for steps Possible that you expect to be an active participant in verifying implementation of corrective process There are three categories of actions to fix it templates below to start planning right away taken to correct undesirable! Memorandum of the corrective action step prior to dismissal interferes with reaching company goals evaluate the Effectiveness of issues! And how they will be added to the next Commission & # x27 ; s for. Trends from monitoring, reviews, assessments corrective action plan steps as a result of its 20XX peer review s that. The root-cause condition that resulted in the office is a corrective action panel are some headings that should in And ongoing compliance problems that represent a risk of future incidents & # x27 ; s for. Verify the root cause analysis and corrective action plan precede the formal corrective action produced. Ongoing compliance correct the performance deficiency you expect to be taken to correct the performance deficiency for steps To meals and snack for hand washing by setting the example and washing their hands according to when wash!